Corporate Telecommunications presents the service that gives the users opportunity to diagnose their headsets: who is using which headset, which ones need repairing, which are out of warranty, which ones need new voice tubes or need upgrading. These are achieved by unique identity codes and specially-designed software that monitor the lifecycle of each headset.
Access to information does not require separate software. It is automatically stored on a secure web-based database. All changes are updated directly onto the system.
Chan Bansal, business development manager at Corporate Telecommunications said: "Trying to keep track of headsets using an Excel spreadsheet or databases might work in the short term, but manually inputting information on scores of headsets is a time consuming task. And if the administrator is on holiday, sick or leaves the company, it doesn't take long for the spreadsheet to become out of date. Not to mention the security risks of losing potentially sensitive information."
A comprehensive audit trail for each headset, with multiple reporting options is provided by Accucheck software. A history of each change in use or status is created for both headsets and agents.
Bansal announces that "Developments in business culture, such as health and safety laws, regulatory changes and tight cost controls, mean sketchy asset records are not acceptable. Not managing your assets effectively, wastes time, costs money and risks falling foul of regulations."
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