Parallels that is a server virtualization firm, presented fully integrated CRM - customer relationship management system automation data center solution, which now supports Microsoft Dynamics CRM 4.0. The main advantage of the innovation is to enhance sales, marketing, and customer service processes. Microsoft Dynamics CRM 4.0 enhances businesses, the capability to create and maintain a clear view of customers from first contact through purchase and post-sales.CEO of Parallels, Serguei Beloussov, noted, ''Parallels Automation for Dynamics CRM allows service providers to offer businesses a cost-effective alternative to in-house CRM solutions. This solution delivers the benefits of the Parallels Open Platform architecture combined with Dynamics CRM to help service providers tap into the hosted CRM opportunity and the broader software-as-a-service (SaaS) market.''
According to the NewNow press releases, Director of Worldwide Hosting at Microsoft Corp, John Zanni added: ''With more and more customers adopting on-demand CRM solutions, there’s no question this is among the fastest-growing market segments. Microsoft Dynamics CRM has multi-tenant support and a user-friendly interface, making it an appealing option for service providers to offer CRM as a service, in conjunction with offerings such as hosted Microsoft Exchange and Windows SharePoint Services. Parallels Automation provides comprehensive back-office support that enables service providers to deliver Dynamics CRM applications to attract new customers and upgrade existing hosted Exchange customers.''
Parallels Automation provides opportunity to:
Efficiently manage their infrastructure by providing online ordering
Domain registration
Service plan management
Client self management
Server management
Workflow
Billing
Payments
References:
www.parallels.com/automation/modules/crm.
http://www.parallels.com/.
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