BT Business and Nortel have revealed new independent research based on YouGov Plc. Total sample size that was 3473 workers in organisations with less than 500 employees and employed for at least 3 months.
The statistics showed that 8% of the
According to the data shows managers avoid to move their people away from office despite the fact that their employees think they could be more productive on the road, working with a customer or from home if they were given the technology to manage and support them.
According to the SOURCEWIRE, John Wright, National Chairman, Federation of Small Businesses, said "This boils down to a matter of trust. In the current climate, small firms need to be operating at full stretch. Last week's bad weather demonstrated the need for British businesses to enable their employees to be productive, wherever they are."
As stated on SOURCEWIRE, Unified communications integrates voice, data, fixed and wireless business channels answer calls and customer queries whether in or out of the office.
John Dovey, IT services director at BT Business said: "BT's 70,000 flexible workers have saved us £500m in building costs and 100,000 tonnes of CO2. We can effectively manage our employees and have seen a 30% rise in productivity. By unifying communications systems our business customers can be more responsive to new opportunities and customer enquiries wherever they are. Faster reaction and fulfilment times are a positive way to increase customer satisfaction, increase loyalty and encourage growth. These technologies can also help to attract and retain staff through flexible working."
Barry Bonnett, president, Enterprise Solutions, EMEA, Nortel, said "As lifestyles change, so must management's attitudes towards employees. Unified communications can help managers, but ultimately change depends on trust."