AIIM that is the international community providing education, research, and best practices to help organisations find, control, and optimise their information found that a 3rd of organisations have no policy to deal with legal discovery and 40% might need to search back-up tapes to find emails that could be relevant to litigation. According to the SOURCEWIRE the AIIM survey, entitled “Email Management, the Good, the Bad and the Ugly”, found that 84% would have no way to justify why emails of a certain age or type had been deleted.
The survey says that over half of respondents lack confidence that emails documenting commitments and obligations made by staff are recorded, complete and recoverable. 45% of respondents are still filing important emails in personal Outlook folders. 18% print important emails and file them as paper. 19% have the facility to move important emails into a document or records management system, or a dedicated email management system.
As admitted on Sourcewire, Doug Miles, UK Managing Director of AIIM Europe, comments, “This is not just a legal discovery issue. Finding and recovering past emails is cited as the number two problem with email as a business tool - after ‘sheer overload’ at number one. Given that most people spend more than one-and-a-half hours per day processing emails, this is a major efficiency issue. The good news is that a third of organisations plan fresh investment in email management initiatives over the next two years.”
If the interested persond wishes to downloaded “Email Management, the Good, the Bad and the Ugly” it is free at http://www.aiim.org.uk/research.